FAQS
Sizing
What size should I order?
We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.
If you have questions about that dress you're lusting after, just drop us a line at iamericaverret@gmail.com and we will try to provide any information you need to make your decision!
I’m unsure about a size or I have a fit question. How do I find this information?
We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general sizing guide for general information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at iamericaverret@gmail.com and we’ll help you out!
Ordering
Can I place my order over the phone?
You've got our digits, and we would love to help you order over the phone!
You can reach The V Babes at (318) 294-4657 Monday through Friday from 9:00am to 4:30pm Central Time
To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call. We don't want there to be a delay before your new closet candy is ordered!
To check your order status, log in to your account and navigate to your order history. Don't worry, you can still check your order status online if you order over the phone or do not have an account. To must have your order number and billing zip code to check your order status if you do not have an account.
Please note that we are unable to take PayPal orders over the phone.
What payment options do you accept?
We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal, Klarna, and Sezzle. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.
Will I be charged sales tax on my order?
Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.
How do I apply a gift card code or a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".
Can I use promo codes with the purchase of already discounted items or sale items?
Promo codes and offers cannot be combined with already discounted items or sale items.
Can I use promo codes and/or discounts with gift card purchases?
Discounts and promo codes cannot be used for the purchase of a gift card.
Was I charged twice?
We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!
I get an error message when I enter my shipping and billing addresses. What’s going on?
Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
My order won't go through. What should I do?
You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!
If you continue to receive error messages, please contact us by phone at (318) 294-4657 Monday - Friday 9:00pm - 4:30pm Central Time or send an email to iamericaverret@gmail.com
I need to change something on my order. How can I do that?
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The fulfill-V Gals are always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.
Where is my order confirmation?
Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add us to your safe sender list.
Shipping
When will my order ship?
Please see our shipping information section for more details.
Returns
How long does it take to process my return?
Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!
What if I purchase an item and it's not in stock?
We hate when this happens but sometimes our vendors don't automatically update their systems to reflect this. When this happens, we will make it right! We can only issue a full refund in the form of a Gift Card, but we will go above and beyond with a special gift for the inconvenience and a discount code for your future purchase.
View our full Return Policy.
I returned an item and have not received my gift card code yet! What do I do?
If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at iamericaverret@gmail.com or call us Monday-Friday 9:00AM-4:30PM CT. Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “iamericaverret” is added to your address book to avoid this happening! Also, note that the email sent out by the Returns Department with your gift card code is sent to the email that was used when ordering.
General
I’m in love with something that’s out of stock in my size! What can I do?
There is a certain devastation that goes along with finding out that the perfect pants you had your heart set on are sold out. However, hope is not lost! We may be able to get them back!
To sign up to be notified when/if an item is restocked click on the out of stock item, select your size, enter your email in the field and click "Notify Me"!
Do you have gift cards?
We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!
How will my eGift Card be sent to the recipient?
All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.
Does my gift card code or store credit expire?
Gift card codes and store credit codes will expire five years from the date issued.
Do you have any store locations?
Yeah, girl… it’s your couch! (Or your beach towel… or the subway… or the elliptical!) We’re an online-only boutique, which means you can shop with us 24/7! Go ahead, get your shop on!